Refund policy

Return and Refund Policy

At Giggly Party, we want you to be happy with your purchase.

Change-of-mind returns
You may request a return within 30 days of delivery by emailing thegigglyparty@gmail.com. Items must be unused, unopened, in their original packaging and accompanied by proof of purchase. Please contact us before sending an item back. For change-of-mind returns, return postage is the customer's responsibility.

Approved returns must be sent to:
QSoul Pty Ltd
46/80 Enterprise Drive
Bundoora VIC 3083
Australia

Faulty, damaged or incorrect items
If an item is faulty, damaged, unsafe, significantly different from its description, or otherwise does not meet the consumer guarantees under the Australian Consumer Law, please contact us with your order number and photos where possible. We will provide an appropriate remedy, which may include a repair, replacement or refund.

Refunds
Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are returned to the original payment method. Processing times may vary by payment provider.

Cancellations
To request a cancellation, contact us as soon as possible. We will try to cancel orders that have not yet been dispatched, but cancellation cannot be guaranteed once an order has been processed or shipped.

This policy does not limit any rights you may have under the Australian Consumer Law.